Tag: Customer Experience

I must be using bad user interfaces every day

I’m sure you’ve seen this quote before. It seems particularly popular on LinkedIn, where sharing it unlocks the I know what makes a great user interface, constantly name things right and perfectly position every button status symbol. There’s this toxic binary view of user interfaces, where designing a UI has two rigidly fixed outcomes: good or bad. And if that wasn’t enough,…

Making things right

Product or service, sometimes things don’t go as expected. Maybe you’ve taken too long to deliver, delivered over budget or made a mistake that cost your client a significant sum of money. Maybe your product didn’t meet expectations or was lost or damaged during shipping. Maybe a weird bug prevented some of your customers to use your software for a few hours…